About Götefors AB
The company is based in Mölndal, Sweden.
If you want to get in touch with us, send an email to [email protected] with your case and your contact details and we will contact you shortly.
Placing an order
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the information about the products, price, billing and delivery address.
If there is an error in the order confirmation, please contact us immediately by e-mail to [email protected].
The minimum order value is 300 SEK excluding shipping and discounts.
Delivery time
Our normal delivery times are 3-5 days. NOTE! Orders placed on weekends are sent at the earliest on the following Monday.
If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected].
For unclaimed packages, 200 SEK will be charged.
Prices in the shop
All prices in the shop are stated in SEK and all prices include 25% VAT.
We reserve ourselves for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Shipping to Norway from NOK 229 and up. Norwegian VAT and customs fees are added to all packages to Norway.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.
When exchanging for another product, you return your order according to section 5.1 and place a new order in our webshop.
5.1 When using your right of withdrawal:
Before you send your return, you must notify us that you change your mind. The message should be sent to us at [email protected]. Your message should clearly state your name, address, e-mail address, order number and the goods to which the return relates.
You should return the products to us immediately and at the latest within the statutory 14 days of the withdrawal notice.
You are responsible for return shipping, delivery and the condition of the products upon return, so the products should be sent well packaged and in their original packaging. The return should be sent to the address you receive in the email when we confirm your return.
You can order a return shipping label from us at [email protected] at a cost of 100 SEK (within Sweden) which will be deducted from the refund of your return.
On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product in case of used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you. Yard goods. Custom-made product, which has been specifically tailored for you or has a clear personal touch according to your wishes. Services that have been completed and where you have expressly consented to the start of the service without a right of withdrawal. Posters and art cards.
Claims and complaints
We inspect all products before sending them to you. However, if the product is damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the defect free of charge.
You must always contact us for approval before returning a defective product.
The complaint should be sent immediately after the defect has been detected.
6.1 How do you proceed with a complaint?
Any errors and defects should always be reported to [email protected] where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We will pay for return shipping in case of valid complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damage that may occur due to the product.
We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or no delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about cookies
According to the law on electronic information, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Agency's website.
Personal data
By shopping at Götefors AB, you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Götefors AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) that we use are: Klarna.
10.4.2 Shipping companies
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
The shipping companies we work with are: DHL.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending out newsletters.
10.5 Right of access
You have the right to obtain extracts of all information held about you by us. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update inaccurate information or complete information that is incomplete.
10.7 Right to be forgotten
You can ask for your data to be erased at any time. There are few exceptions to the right to erasure, such as if it must be retained in order for us to fulfill a legal obligation (e.g. under the Accounting Act).
10.8 Responsible for data protection
Götefors AB is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules. 10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can submit complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.
In the event of a dispute, we follow the decision of ARN or a similar dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.